It can feel overwhelming when a debt collector calls—especially if you’re already struggling to keep up with bills. But that phone call doesn’t have to take you by surprise. When you understand your rights and know how to respond, you can take control of the situation and make informed choices. Here’s what to keep in mind the next time a collector reaches out.
What To Do When a Debt Collector Calls
The first step is simple but important: stay calm. A call from a debt collector might catch you off guard, but you don’t have to respond on the spot or make any immediate decisions.
Instead, take down the caller’s name, the name of the collection agency, and their contact information. Then, ask for details about the debt:
- The name of the original creditor
- The amount owed
- How you can dispute or request verification
You have the right to request this information in writing. Debt collectors are required to send a written notice within five days of first contacting you. Don’t agree to make any payments until you’ve reviewed those details and confirmed the debt is valid.
Know Your Rights Under the FDCPA
The Fair Debt Collection Practices Act (FDCPA) protects you from harassment and unfair tactics. Under this law, debt collectors are not allowed to:
- Call before 8 a.m. or after 9 p.m.
- Use abusive or threatening language
- Contact you at work if you’ve asked them not to
- Discuss your debt with others
- Make false claims about the amount you owe or their legal authority
- Repeatedly call you in a way that could be considered harassment
If a collector breaks these rules, you have the right to report them to the Consumer Financial Protection Bureau (CFPB) or your state attorney general’s office. In some cases, you may also be able to sue for damages.
Disputing or Verifying a Debt
If you don’t recognize the debt or believe the amount is wrong, you can dispute it. To do this, send a written request asking the collector to verify the debt. This is often called a debt validation letter.
You must send your request within 30 days of receiving the initial written notice from the collector. Once you do, the collector must stop contacting you until they’ve provided verification. This might include:
- The name and address of the original creditor
- A breakdown of the amount owed
- Copies of contracts or billing statements
Always keep a copy of your letter and send it by certified mail with a return receipt. This gives you proof that your request was received.
How to Limit or Stop Collection Calls
Even if a collector contacts you legally, you don’t have to keep taking their calls. If you’d rather not be contacted again, you can send a cease and desist letter.
In your letter, clearly state that you don’t want to receive further communication. Send it by certified mail and request a return receipt. After receiving your letter, the collector can only contact you to:
- Confirm they won’t contact you again
- Notify you of legal action they plan to take
Keep in mind that stopping calls doesn’t cancel the debt. If the debt is valid, you still owe it—even if the collector can no longer contact you.
Negotiating With a Debt Collector
Debt collectors may be open to negotiating a lower payment, especially if the debt is old. That’s because collection agencies often purchase debts for much less than the full amount owed.
Before agreeing to anything, ask for the terms in writing. If you do settle, make sure the collector confirms that the payment will satisfy the debt and that no additional collection efforts will follow.
A few tips:
- Never give out bank account info over the phone
- Don’t feel pressured to agree to a payment plan immediately
- If you can, get advice from a nonprofit credit counselor before negotiating
Keep records of every conversation, letter, and payment.
Finding Help With Debt
If collection calls are becoming overwhelming, you’re not alone—and you don’t have to face them on your own. There are legitimate options that may help reduce what you owe or make repayment more manageable.
National Debt Relief works with people who are struggling with unsecured debts, like credit cards and personal loans. A certified debt coach may be able to help you explore your options, including programs that let you pay off debt for less than the full amount owed.
Getting support can make a stressful situation easier to manage—and help you regain control of your finances.
Final Thoughts
Getting a call from a debt collector can be stressful, but knowing your rights and options can make it easier to handle. Stay calm, ask for details in writing, and don’t rush into any payments or agreements. You have the right to dispute a debt and to limit how and when collectors contact you.
If you’re unsure how to move forward, getting help from a reputable debt relief provider or credit counselor could make a difference. The sooner you take action, the more control you’ll have over your financial future.
The content provided is intended for informational purposes only. Estimates or statements contained within may be based on prior results or from third parties. The views expressed in these materials are those of the author and may not reflect the view of National Debt Relief. We make no guarantees that the information contained on this site will be accurate or applicable and results may vary depending on individual situations. Contact a financial and/or tax professional regarding your specific financial and tax situation. Please visit our terms of service for full terms governing the use this site.